The quickest way: your dispatch email
When your parcel leaves us you get a dispatch email with a DPD tracking link. Tap it to see where your parcel is. On the day it's due, DPD sends you a one-hour delivery slot by text or email, and you can change the day or choose a safe place from there.
Can't find it? Search your inbox and spam folder for "EV Cable Hub" or "DPD".
Sign in to your account
Sign in with the email address you ordered with and you'll see every order, its status and the tracking link once it has shipped. There's no password to remember: we email you a one-time code.
Track it on the DPD website
If you have your parcel number from the dispatch email, enter it on DPD's tracking page with your postcode.
When to expect it
Orders placed by 4pm Monday to Friday leave the same day and usually arrive the next working day. Orders placed after 4pm or at the weekend leave on the next working day. Highlands, Islands and Northern Ireland take 2 to 3 working days, and the Republic of Ireland and the EU take 3 to 7. Full details are on our shipping page.
Haven't had a dispatch email?
If you ordered before 4pm on a working day and nothing has arrived by the evening, check your spam folder first. Still nothing? Email jake@evcablehub.co.uk with your order number and we'll look it up for you.
Tracking says delivered but it isn't here
Check with neighbours and any safe place you gave DPD. If it still hasn't turned up after 24 hours, email us with your order number and we'll chase DPD and sort out a replacement or refund.