Most EV charging cables come with a manufacturer’s warranty, but what that actually covers, for how long, and how to make a claim is rarely explained clearly. We think you should know exactly where you stand before you need to use it. At EV Cable Hub, every cable carries a minimum two-year manufacturer warranty. Underneath that sits the Consumer Rights Act 2015, which gives you statutory rights that exist regardless of what any commercial warranty says.
The difference between your statutory rights and a commercial warranty
These are two separate, stacking layers of protection. Most buyers are only aware of the commercial warranty. The statutory layer is often more valuable, particularly in the first year.
What the Consumer Rights Act 2015 gives you
The Consumer Rights Act 2015 requires that goods sold in the UK are of satisfactory quality, fit for purpose and as described. These requirements apply to every EV cable sold by any UK retailer, regardless of the warranty terms the retailer or manufacturer chooses to offer. The Act cannot be contracted out of: a warranty that attempts to limit your statutory rights is unenforceable.
The key mechanism is the burden-of-proof reversal in the first six months: if your cable develops a fault within the first six months of purchase, the retailer must prove the product was not defective at the point of sale. After six months, the burden shifts. You will need to show evidence that the fault is inherent (a manufacturing defect) rather than the result of misuse or accidental damage. The limitation period in England and Wales is six years, so you have up to six years to bring a claim, though the burden-of-proof question becomes harder to resolve the longer you wait.
The statutory right is against the retailer, not the manufacturer. This matters: you do not need to deal with a manufacturer in a different country. Your claim is with EV Cable Hub, and we are responsible for resolving it.
What a manufacturer’s warranty adds
A commercial warranty from the manufacturer (or from us as the retailer) adds benefits beyond statutory rights: typically a simpler, faster process with no burden-of-proof question; a defined response time; and cover for defects that might be difficult to prove are “inherent” under the Consumer Rights Act 2015 after six months.
Our commercial warranty covers manufacturing defects for a defined term. It does not give you less than the Consumer Rights Act 2015: it gives you an easier path for the most common cases.
- Dimension | Consumer Rights Act 2015 | EV Cable Hub commercial warranty | Industry average
- Applicable term | Up to 6 years (limitation period, England & Wales) | 2 years minimum | 1-2 years
- What's covered | Satisfactory quality, fit for purpose, as described | Manufacturing defects: connector, conductor, jacket, control box | Manufacturing defects (narrowly defined)
- Burden of proof | First 6 months: retailer proves not defective | No burden, we handle the process | Customer must prove defect
- Who you claim from | The retailer (EV Cable Hub) | EV Cable Hub (we handle it) | Often direct to manufacturer
- Voided by misuse? | Misuse not covered but rights not voided | Yes, see exclusions below | Yes
What our warranty covers
2-year minimum: what’s included
Every cable we sell carries a minimum two-year warranty against manufacturing defects. This covers defects in materials and workmanship that arise during normal use:
- Connector failure: latch mechanism failure, pin degradation or contact failure not caused by external damage or misuse.
- Conductor faults: internal conductor breaks or insulation faults not caused by physical damage (being run over, bent beyond minimum radius, cut by a sharp object).
- Jacket separation: the outer sheath separating from the plug body at the strain relief, where this is a moulding defect rather than mechanical damage.
- Control-box failure (Mode 2 cables): failure of the in-cable control and protection device (IC-CPD) governed by IEC 62752, where this is a component failure rather than water ingress from submersion.
What the two-year term does not give you is cover for incidental costs: if your cable fails and you miss a work journey, the warranty covers the cable, not the consequential loss. For any claim that results in a replacement being needed urgently, we prioritise dispatch.
Our premium-grade cables
Every cable we sell carries the same minimum two-year manufacturer warranty. Our premium-grade Type 2 cables go further on build: heavier-gauge conductors, upgraded TPU sheaths and connector bodies with higher mating-cycle ratings. They are also the cables we see the fewest returns on.
What voids your EV cable warranty
Four situations void commercial warranty cover:
- DOES VOID warranty:
- Physical damage from being run over by a vehicle
- Forced connector: connector inserted misaligned or latch forced
- Submersion beyond the cable's IP rating (IP55 = not for submersion)
- Attempted self-repair, modification or opening of the cable or connector
- Deliberate damage
- Use of the cable at a current or voltage above its stated rating (e.g. using a 16A cable on a 32A wallbox)
- DOES NOT VOID warranty:
- Normal surface marks from regular outdoor use
- Minor pin discolouration from normal mating cycles
- Using the cable in rain (within IP55 rating)
- Using the cable at public chargers as well as at home
- Leaving the cable outdoors or in a car boot
- Using the cable with multiple EVs (cables are universal by connector type)
Physical damage from misuse is the most common void condition we encounter. If a cable has been run over by a vehicle, that damage is visible and is not covered. We understand this is sometimes genuinely accidental. The solution in that case is a replacement, and we try to make that as straightforward as possible.
Current-rating mismatch is worth highlighting specifically because it is not always obvious to buyers. A 16A cable used on a 32A wallbox will run warm and may eventually fail due to thermal stress. That failure is caused by misuse (using a 16A cable beyond its rated current) rather than a manufacturing defect, and it is not covered by warranty.
Modification or self-repair voids cover for the same reason it is also unsafe: EV charging cables are certified as complete units under IEC 62196-2. Cutting or opening any part of the cable or connector destroys the integrity of the safety certification.
How to make a warranty claim with us
We handle the process on your behalf. You do not need to find a manufacturer’s warranty portal, print return labels from a foreign website or deal with a language barrier.
Here is what to do:
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Check the fault first. Our fault troubleshooting guide covers the five most common cable fault modes with a symptom → cause → action table. Running through that guide first sometimes resolves the issue without a claim being needed. In our own returns data, the most common reason a customer contacts us about a cable is not a manufacturing fault. It is a lost cable, not a faulty one. We find this useful context: our cables fail less often than they get misplaced, which tells us something qualitative about their build quality.
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Contact us with your order reference and a description. A photo of any visible damage is helpful. A description of the symptom and when it appeared (e.g. “connector won’t latch; started six weeks ago, happened gradually”) helps us match it to the most likely fault mode.
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We take it from there. We raise the claim with the manufacturer or supplier, arrange a replacement or repair, and keep you informed. Most genuine manufacturing defects are resolved with a replacement dispatched within a few working days.
What happens if your warranty has expired?
After the commercial warranty term, your statutory rights under the Consumer Rights Act 2015 remain available for up to six years from purchase, though after the first six months the burden of proof for establishing an inherent defect becomes harder to meet as the product ages. A cable that fails after two years of daily charging has typically reached the natural end of its expected life rather than showing an inherent manufacturing defect.
If your cable has genuinely failed outside the warranty window, or if the fault is clearly misuse-related, the pragmatic answer is a replacement EV charging cable. We keep all the popular Type 2 specifications in stock for next-working-day delivery on orders placed before our cut-off.
Frequently asked questions
How long is the warranty on EV charging cables from EV Cable Hub?
Every cable we sell carries a minimum two-year warranty. Select products in our range carry 2-year warranty. The specific term is shown on each product page before purchase.
Does the Consumer Rights Act 2015 give me extra protection?
Yes. The Consumer Rights Act 2015 gives you statutory rights independent of any commercial warranty: goods must be of satisfactory quality, fit for purpose and as described. Within the first six months of purchase, the retailer must prove the goods were not defective at sale. These rights exist for up to six years and cannot be excluded by commercial warranty terms.
What does the EV Cable Hub warranty cover?
Manufacturing defects in materials and workmanship: connector failures, conductor faults, jacket separation and (for Mode 2 cables) control-box failures, where these arise from the product itself during normal use rather than from misuse, physical damage or exceeding the cable’s rated current.
What voids the EV cable warranty?
Physical damage from misuse (being run over, forced connectors), submersion beyond the IP rating, attempted self-repair or modification, and using the cable above its rated current or voltage. Normal cosmetic wear from outdoor use does not void coverage.
How do I make a warranty claim?
Contact EV Cable Hub with your order number, a description of the fault and photographs if there is visible damage. We handle the warranty process with the manufacturer on your behalf. You do not need to contact the manufacturer directly.
Does using a third-party cable void my car’s warranty?
A properly certified third-party cable, meeting IEC 62196-2 and carrying a valid CE or UKCA mark, does not void your vehicle’s warranty. UK law prevents manufacturers from voiding a warranty solely because a compatible third-party product was used, unless that product caused the specific fault being claimed. A compliant cable from a reputable UK retailer carries no warranty risk for your car.
